Privacy policy

Privacy Policy

Last updated: August 2026

At Gardenora, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, disclose, and protect your data when you visit gardenora-eden.com or make a purchase from our store.

Information We Collect

When you interact with our store, we may collect:

  • Name, shipping and billing address
  • Email address and phone number
  • Payment details (processed securely — we do not store full card numbers)
  • Order history and purchase preferences
  • Device, browser, and browsing behaviour on our site
  • Communications you send us (e.g. support emails)

How We Use Your Information

We use your information to:

  • Process, fulfill, and deliver your orders
  • Send order confirmations, shipping updates, and receipts
  • Respond to your questions and provide customer support
  • Send marketing communications (only with your consent)
  • Improve our website, products, and services
  • Detect and prevent fraud and unauthorized activity
  • Comply with legal obligations

Legal Basis for Processing (for EU/UK customers)

If you are located in the European Economic Area or United Kingdom, we process your personal data on the following legal bases: performance of a contract (to fulfill your order), legitimate interests (fraud prevention, improving our services), and consent (marketing emails).

Sharing Your Information

We only share your information with trusted third parties when necessary to operate our business, including:

  • Payment processors (e.g. Shopify Payments, PayPal)
  • Shipping and logistics providers
  • Website hosting and analytics providers (e.g. Shopify, Google Analytics)

We do not sell your personal information to any third party.

Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage or disable cookies through your browser settings at any time. Note that disabling cookies may affect some features of our store.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g. tax and accounting records).

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. All payment transactions are encrypted using SSL technology.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct or update inaccurate information
  • Request deletion of your personal data ("right to be forgotten")
  • Object to or restrict how we process your data
  • Withdraw consent for marketing at any time
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at [your support email]. We will respond within 30 days.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

For any privacy-related questions or requests, please contact us at: Gardenora support@gardenora-eden.com, 4165 Jefton Cres, Mississauga, ON, L5L 1Z2 Canada