Refund policy
Returns We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in the original packaging.
How to Start a Return To initiate a return, please contact us at support@gardenora-eden.com with your order number and reason for return. We'll get back to you within 1–2 business days with next steps.
Damaged or Incorrect Items If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with a photo of the item. We'll arrange a replacement or full refund as quickly as possible — no return shipping required on our end.
Refunds Once your return is received and inspected, we'll send you an email confirming whether your refund has been approved. If approved, your refund will be processed to your original payment method within 5–10 business days of us receiving the returned item.
Exchanges We don't offer direct exchanges at this time. If you'd like a different item, please return your original order and place a new one.
Return Shipping Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method, as we can't guarantee receipt of your returned item.
Non-Returnable Items The following items are not eligible for return:
- Used or damaged items not due to our error
- Items returned after the 30-day return period
- Sale or discounted items (unless defective)
- Gift cards
Contact Us Have questions about a return or refund? Reach out to us at support@gardenora-eden.com — we're happy to help.