Shipping policy
Shipping Policy
Last updated: August 2026
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed, excluding weekends and public holidays. During peak seasons or promotional periods, processing may take slightly longer. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Destinations
We ship to Canada, the United States, and select international destinations including Australia, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, UAE, and the United Kingdom, and Rest of World.
If your country is not listed, please contact us before placing an order and we'll do our best to accommodate you.
Estimated Delivery Times
Delivery timeframes are estimates and begin once your order has been dispatched:
- Canada (domestic): 3–7 business days
- United States: 5–10 business days
- International: 7–21 business days depending on destination
Remote or rural areas may experience longer delivery times.
Shipping Rates
Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.
Order Tracking
Once your order has shipped, you'll receive an email with your tracking number. You can use this to monitor your delivery through the carrier's website. Please allow up to 24 hours for tracking information to become active.
Customs, Duties & Import Taxes
For international orders, your shipment may be subject to customs duties, import taxes, or fees charged by your destination country. These charges are the responsibility of the customer and are not included in our product prices or shipping rates. We recommend checking with your local customs office for more information before placing an order.
Delays
While we do our best to meet estimated delivery times, delays can occasionally occur due to:
- High order volumes or holiday periods
- Carrier delays or disruptions
- Customs processing for international orders
- Weather events or circumstances beyond our control
We appreciate your patience and will always do our best to keep you informed.
Lost or Undelivered Packages
If your tracking shows your order as delivered but you haven't received it, please check with neighbours and your local post office first. If you're still unable to locate your package, contact us at support@gardenora-eden.com within 7 days of the expected delivery date and we'll investigate on your behalf.
Contact Us
For any shipping-related questions, please reach out to us at: Gardenora support@gardenora-eden.com, 4165 Jefton Cres, Mississauga, ON L5L 1Z2 Canada